Authorities thursday announced that 14 people have been arrested in connection with 11 robberies from north hollywood to south los angeles but all have been released from custody. You won’t be charged until the driver notifies us they’ve successfully returned your item. How To Contact Lyft Through The Mobile App Or Website If a driver reports that you have materially damaged the driver's vehicle, you agree to pay a “damage fee” of up to $250 depending on the extent of the damage (as determined by. Lyft lost phone policy . Lost & found for drivers. Illustration by alex castro / the verge. Over the entire year, the company reported a net loss of $6.7 billion, down slightly from the $8.5 billion it lost in 2019. If the passenger has lost a phone with the number linked to their account or they are unable to contact their driver, the passenger should activate the lyft app’s “contact us” option. Lost & found fee protection lyft will automatically waive the lost item ...