Give your service teams more time to focus on. In contact center as a service. Genesys Cloud Cx Reviews 2021 - Capterra Genesys is a stunning contact center platform that leverages the upsides of utilzing a single system rather than opting for different silos. Genesys phone system review . Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving. The simple editing system allows you to configure the menus by simply dragging and dropping each one. Talkdesk, like genesys cloud, is a cloud. Having the ability to record calls and go over them for quality control as well as a safe guard for customers claiming they were never informed of something/they did not say. Simplify your contact center operations and the demands on it. Genesys has a rating of 4.2 stars with 98 reviews. The genesys sip server lets you efficiently integrate agents, branch e...